Resume

Work
Experience

2008-Till Date

Manage the overall operations of the center, overseeing a team of employees and ensuring efficient workflow.
Develop and implement strategies to enhance customer satisfaction, increase revenue, and drive business growth.
Provide leadership and guidance to the team, fostering a positive work environment and promoting professional development.
Collaborate with clients to understand their requirements and deliver tailored solutions to meet their needs.
Monitor market trends and competition, making strategic recommendations to stay ahead in the industry.
Maintain strong relationships with key stakeholders, fostering long-term partnerships.

2006-2008

Coached and trained call center agents to improve their performance and achieve service excellence.
Assisted customers with banking inquiries, providing accurate information and resolving issues promptly.
Demonstrated exceptional communication skills, ensuring a positive customer experience and high satisfaction levels.
Contributed to team targets by achieving and exceeding set key performance indicators.
Collaborated with cross-functional teams to implement process improvements and enhance customer service standards.

2004-2006

Guided students in selecting appropriate courses and career paths based on their interests and aspirations.
Conducted individual counseling sessions, addressing concerns and providing guidance for academic and personal development.
Assisted in organizing workshops and seminars to promote educational programs and generate student enrollment.
Managed student database, ensuring accurate and up-to-date records.

Master’s in Psychology from Andhra University 2022

LLB from All saints Law College 2020

Masters in Business Administration

from All saints PG College 2017